Social media gains as a legitimate customer service channel

Posted on Leave a commentPosted in Industry News

Advances in artificial intelligence make social media a greater marketing tool Last year, the number of people using social media reached 2.62 billion. That number is expected to climb to 3.02 billion by 2021, facilitated, in part, by innovative solutions that make the activity more user-friendly. Artificial intelligence (AI) continues to evolve at a rapid […]