Calls centers play a vital role in boosting a company’s bottom line, as well as maintaining its brand perception. Clearly, improving quality is an immense part in the two activities so it is immensely important that a call center create a framework that fits the purpose of the business and that supports the highest quality […]

It goes without saying that customer service is one of the most important aspects of a business. Incredible customer service makes clients more loyal and also helps them spread the word, which can often be worth more than any professional marketing plan. When choosing an outsourced customer support team, there are always concerns regarding the […]