Adherence to certain guidelines can provide incredible sales results to any operation By next year, customer service is expected to be more valuable than price as the brand differentiator. 86% of all consumers are more willing to spend more – between 13-18% more – when presented with an outstanding customer experience. In order to help […]
Calls centers play a vital role in boosting a company’s bottom line, as well as maintaining its brand perception. Clearly, improving quality is an immense part in the two activities so it is immensely important that a call center create a framework that fits the purpose of the business and that supports the highest quality […]
Advances in artificial intelligence make social media a greater marketing tool Last year, the number of people using social media reached 2.62 billion. That number is expected to climb to 3.02 billion by 2021, facilitated, in part, by innovative solutions that make the activity more user-friendly. Artificial intelligence (AI) continues to evolve at a rapid […]
It goes without saying that customer service is one of the most important aspects of a business. Incredible customer service makes clients more loyal and also helps them spread the word, which can often be worth more than any professional marketing plan. When choosing an outsourced customer support team, there are always concerns regarding the […]
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