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Category: Industry News

Customer service rules that will help boost profits

Posted on May 4, 2019 adminLeave a commentPosted in Industry News

Adherence to certain guidelines can provide incredible sales results to any operation By next year, customer service is expected to be more valuable than price as the brand differentiator. 86% of all consumers are more willing to spend more – between 13-18% more – when presented with an outstanding customer experience. In order to help […]

Social media gains as a legitimate customer service channel

Posted on March 26, 2019 adminLeave a commentPosted in Industry News

Advances in artificial intelligence make social media a greater marketing tool Last year, the number of people using social media reached 2.62 billion. That number is expected to climb to 3.02 billion by 2021, facilitated, in part, by innovative solutions that make the activity more user-friendly. Artificial intelligence (AI) continues to evolve at a rapid […]

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