Social media gains as a legitimate customer service channel

Posted on Leave a commentPosted in Industry News

Advances in artificial intelligence make social media a greater marketing tool Last year, the number of people using social media reached 2.62 billion. That number is expected to climb to 3.02 billion by 2021, facilitated, in part, by innovative solutions that make the activity more user-friendly. Artificial intelligence (AI) continues to evolve at a rapid […]

Go Green Call Center sets a new standard for customer support

Posted on Leave a commentPosted in Company News

It goes without saying that customer service is one of the most important aspects of a business. Incredible customer service makes clients more loyal and also helps them spread the word, which can often be worth more than any professional marketing plan. When choosing an outsourced customer support team, there are always concerns regarding the […]