Services

The multichannel contact center: more than just phone calls. Your business interacts with customers across channels including phone, chat, email and social media. We have experience using them all to express your brand personality.

At Go Green Call Center, we’re experts in speaking your brand consistently across all channels. Whether you’re in retail, health care, government services, finance or any other industry, our Brand Specialists have experience re-creating the brand experience you want for your customers at every touchpoint, including:

CLICK-TO-CALL

Customers love the convenience of entering their phone number and having us call them back, rather than waiting in a hold queue. It’s a simple, effective way to improve customer service.

EMAIL SUPPORT

We meet your performance standards for email support, including response times, branding requirements, escalation rules and more. By adding Brand Specialists and rescheduling assignments, we can scale to handle unexpected email volumes from a big sale or website issues. We also take care to route emails to the queue of the Brand Specialist best qualified — in terms of product expertise, client policies, order status or other factors — to answer your customers’ questions.

SOCIAL MEDIA SUPPORT

Global Response can support your strategy for monitoring, measuring and engaging in the online conversation. Conversations are our business, so we’re especially well-suited to participate in the multiparty conversations that take place on your website and the forums, blogs and microblogs where your company and products are discussed. We can respond quickly to posts and keep you informed about the online discussion as it affects your brand image. Your marketing staff can focus on running effective campaigns while we focus on engaging online consumers to solve customer service issues, thereby protecting and promoting your brand.
We also provide outstanding service for mobile users and are accustomed to providing the in-depth information they need to evaluate options and make on-the-spot decisions about product purchases.
Go Green Call Center is a multichannel contact center that speaks your brand passionately and expertly across all channels.

CHAT SUPPORT

We take a proactive approach to offering chat sessions to your website visitors. We quickly respond to queries with personalized assistance and can rescue customers from such situations as check-out errors or zero search-return results. Via chat, our Brand Specialists can interact with more than one customer at a time, reducing your costs without sacrificing the quality of the customer experience.

Phone

We provide complete customer care for your callers, using our extensive product knowledge to assist them in a secure interaction. We answer their questions, process their returns and exchanges, and solve problems of every kind. We deliver an outstanding customer experience that reinforces and differentiates your brand.

What makes us unique?

Data and results-oriented reporting

You need to constantly fine-tune your strategy. At Go Green Call Center, we deliver detailed reporting that empowers you to make the right decisions, at the right time.

In addition to offering a complete set of standardized reports, we can customize reports to fit your specifications for content, delivery intervals and integration with applications and your existing reporting infrastructure.

We are an extension of your brand

Outsourcing your contact center operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brand, their values—everything that is important to the culture of their organization.

This is something you’ll see on a visit to our contact center facilities. Our clients’ logos, company colors, banners and marketing materials surround the agents representing their brands. We work with our clients to develop agent training programs to specifically incorporate branding and culture across the complete customer journey, from prospect to new acquisition to repeat customer and brand advocate.

We hire, train and retain to deliver world-class customer experience

Outstanding agents make for outstanding customer experiences.

We begin by recruiting the best agent candidates in the workforce. We then work with you to develop tailored training designed to produce agents who are an extension of your brand.

Our instructor-led training includes Quality Assurance steps to ensure that every agent is prepared before representing your company on the contact center floor.
We understand the value of experience. Our agent retention strategy includes competitive pay and benefits and bonus systems to boost your performance numbers while incentivizing agents to provide world-class service every day.

We foster close working relationships with our clients

To make sure we’re getting the results you want, our account managers communicate constantly with you and discuss people, metrics, plans and everything else affecting your account. Harnessing this strong sense of teamwork, our goal is to create an exceptional customer experience that can be recreated day in and day out.

WHO WE ARE?

GoGreen Call Center is one of the top providers of quality outsourcing contact center solutions in Dubai. We capitalize in the top-rate English speaking human resources, combined with an experienced and dedicated team of multicultural leaders to deliver high quality, high value services. Our team is a highly specialized organization armed with a clear vision, providing word-class, quality-based solutions that consistently exceed clients’ requirements.

  • Our focus is on product knowledge and quality service
  • We help increase revenues and profits, and boosts the lifetime value (LTV) of your customers
  • An outsourced contact center that can deliver the kind of experience with your brand that your customers expect
  • That’s our core competency

Customer Ratings

Email Support
98%
Phone Support
95%
Social Media Support
98%
Online Chat Support
96%

Multichannel Approach

Today’s competitive marketplace creates further importance around seamless consumer experiences. We build multichannel call center solutions to help engage with your customer at every available touchpoint.

Inbound Call Center Services

Trust your customer contact to our Brand Specialists. Your 800 number. Your chat support button. Your email and social media interactions. All critical touch-points where your customer experiences your brand.

Ecommerce Customer Care

A customer service experience impacts the consumer’s perception of your brand. In the social media age, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver exceptional customer experiences — before, during and after the sale.

Social Media Monitoring

Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness and increase customer lifetime value.

Inbound Call Center Services

Trust your customer contact to our Brand Specialists. Your 800 number. Your chat support button. Your email and social media interactions. All critical touchpoints where your customer experiences your brand.

Your website, catalog and marketing campaigns sell your products and services while establishing and promoting your brand personality. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand personality. At Go Green Call Center, that’s exactly the experience our Brand Specialists deliver.

  • CUSTOMER CARE
  • ORDER MANAGEMENT
  • SALES, CROSS-SELL, UPSELL
  • EMAIL RESPONSE
  • CHAT SUPPORT
  • TECHNICAL SUPPORT
  • LOYALTY PROGRAMS
  • MANAGED CRM

Ecommerce Customer Care

A customer service experience impacts the consumer’s perception of your brand. In the social media age, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver exceptional customer experiences — before, during and after the sale.
When your customers have a positive experience with your brand, you get increased share of wallet and repeat business. So whether we’re answering a product question, taking an order, processing a return or exchange, or solving a problem of any kind, we always make sure your customers feel respected, served and cared for, and that we meet or exceed their expectations for the interaction.

Social Media Monitoring

Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness and increase customer lifetime value.

Our dedicated Social Media Brand Specialists monitor your brand online, capturing the 97 percent of mentions that are currently unaddressed. We understand your brand and consult with you to determine the right social media communities, like Facebook and Twitter, for social customer response.

  • SOCIAL PRESENCE MANAGEMENT
  • ANSWER CUSTOMER INQUIRIES IN REAL TIME
  • CUSTOMER SERVICE EXTENSION TO SOCIAL MEDIA
  • INTEGRATION AND ESCALATION TO YOUR CURRENT TEAMS
  • ENGAGEMENT AND ROI METRICS, TRACKING
  • REVIEW MANAGEMENT SERVICES ON DEMAND
  • SOCIAL MEDIA RISK MANAGEMENT