What makes us unique?
Data and results-oriented reporting
You need to constantly fine-tune your strategy. At Go Green Call Center, we deliver detailed reporting that empowers you to make the right decisions, at the right time.
In addition to offering a complete set of standardized reports, we can customize reports to fit your specifications for content, delivery intervals and integration with applications and your existing reporting infrastructure.
We are an extension of your brand
Outsourcing your contact center operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brand, their values—everything that is important to the culture of their organization.
This is something you’ll see on a visit to our contact center facilities. Our clients’ logos, company colors, banners and marketing materials surround the agents representing their brands. We work with our clients to develop agent training programs to specifically incorporate branding and culture across the complete customer journey, from prospect to new acquisition to repeat customer and brand advocate.
We hire, train and retain to deliver world-class customer experience
Outstanding agents make for outstanding customer experiences.
We begin by recruiting the best agent candidates in the workforce. We then work with you to develop tailored training designed to produce agents who are an extension of your brand.
Our instructor-led training includes Quality Assurance steps to ensure that every agent is prepared before representing your company on the contact center floor.
We understand the value of experience. Our agent retention strategy includes competitive pay and benefits and bonus systems to boost your performance numbers while incentivizing agents to provide world-class service every day.
We foster close working relationships with our clients
To make sure we’re getting the results you want, our account managers communicate constantly with you and discuss people, metrics, plans and everything else affecting your account. Harnessing this strong sense of teamwork, our goal is to create an exceptional customer experience that can be recreated day in and day out.
WHO WE ARE?
GoGreen Call Center is one of the top providers of quality outsourcing contact center solutions in Dubai. We capitalize in the top-rate English speaking human resources, combined with an experienced and dedicated team of multicultural leaders to deliver high quality, high value services. Our team is a highly specialized organization armed with a clear vision, providing word-class, quality-based solutions that consistently exceed clients’ requirements.
- Our focus is on product knowledge and quality service
- We help increase revenues and profits, and boosts the lifetime value (LTV) of your customers
- An outsourced contact center that can deliver the kind of experience with your brand that your customers expect
- That’s our core competency
Today’s competitive marketplace creates further importance around seamless consumer experiences. We build multichannel call center solutions to help engage with your customer at every available touchpoint.
Inbound Call Center Services
Trust your customer contact to our Brand Specialists. Your 800 number. Your chat support button. Your email and social media interactions. All critical touchpoints where your customer experiences your brand.
Your website, catalog and marketing campaigns sell your products and services while establishing and promoting your brand personality. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand personality. At Go Green Call Center, that’s exactly the experience our Brand Specialists deliver.
- CUSTOMER CARE
- ORDER MANAGEMENT
- SALES, CROSS-SELL, UPSELL
- EMAIL RESPONSE
- CHAT SUPPORT
- TECHNICAL SUPPORT
- LOYALTY PROGRAMS
- MANAGED CRM
Ecommerce Customer Care
A customer service experience impacts the consumer’s perception of your brand. In the social media age, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver exceptional customer experiences — before, during and after the sale.
When your customers have a positive experience with your brand, you get increased share of wallet and repeat business. So whether we’re answering a product question, taking an order, processing a return or exchange, or solving a problem of any kind, we always make sure your customers feel respected, served and cared for, and that we meet or exceed their expectations for the interaction.
Social Media Monitoring
Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness and increase customer lifetime value.
Our dedicated Social Media Brand Specialists monitor your brand online, capturing the 97 percent of mentions that are currently unaddressed. We understand your brand and consult with you to determine the right social media communities, like Facebook and Twitter, for social customer response.
- SOCIAL PRESENCE MANAGEMENT
- ANSWER CUSTOMER INQUIRIES IN REAL TIME
- CUSTOMER SERVICE EXTENSION TO SOCIAL MEDIA
- INTEGRATION AND ESCALATION TO YOUR CURRENT TEAMS
- ENGAGEMENT AND ROI METRICS, TRACKING
- REVIEW MANAGEMENT SERVICES ON DEMAND
- SOCIAL MEDIA RISK MANAGEMENT